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MENar Program Manager & COMPASS High Site Director
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Senior Director, Anti-Violence Program
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.
At the Arab-American Family Support Center (AAFSC), the MENar (“light” in Arabic) Program Manager & COMPASS High Site Director will play a critical role strengthening our programming for boys and young men of color (BYMOC) with an emphasis on creating a space for Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) BYMOC to heal, grow, and thrive. He or she will also provide administrative oversight for our COMPASS High Program at Khalil Gibran International Academy.
For MENar, this role will conduct outreach and recruitment for the program, focusing on engaging AMEMSA BYMOC, and using insights gained from conversations, focus groups, and meetings with these BYMOC and their families, allies, and community members to design, facilitate, and continuously refine a culturally-responsive and trauma-informed program. The Program Manager interacts directly with BYMOC and their families, and performs a variety of advocacy, counseling and mentorship activities to support MENar Program participants. The Program Manager will also support capacity building initiatives that increase AAFSC’s ability to use data and research to improve programming, increase our ability to influence community policy, and strengthen our delivery of trauma-informed care. In addition to activities focused on BYMOC, he or she will work with colleagues to implement our unique, culturally-responsive Healthy Relationships curriculum for both BYMOC as well as girls and young women of color (GYWOC) to support and promote a holistic and informed understanding of personal identity and interpersonal relationships. A commitment to immigrant, refugee and low-income communities is essential for this role.
PRIMARY DUTIES & RESPONSIBILITIES:
- Coordinate outreach, application, and enrollment processes for participants.
- Enter all participants and necessary participant information on internal database software and any required external databases.
- Take attendance on daily basis and make follow-up phone calls, home visits, and school outreach visits as necessary.
- Maintain adequate supplies and monitor classroom space to ensure safety standards are being met.
- Identify partnership opportunities and maintain positive, working relationships with existing partners.
Quality Assurance and Curriculum Development
- Ensure program maintains compliance through detailed documentation and collaboration with other AAFSC team members.
- Maintain active communication with program staff, Department of Youth and Community Development (DYCD) contacts, and other key stakeholders.
- Work independently, assess priorities and take initiative to meet program quality.
- Prepare for and meet site visit expectations.
- Ensure that all structured activities have clearly defined outcomes with measurable skill gains and/or learning goals for youth participants and that all activities and schedules are up-to-date in DYCD Connect.
- Write new lesson plans, provide feedback on existing lesson plans, and observe and evaluate program activities in order to improve activity instruction, youth engagement, and overall activity quality.
- Ensure all work-scopes are completed and submitted on time.
- Establish a lesson plan process, including writing, reviewing objectives, time allotment, conducting activity observations and providing feedback.
- Build and maintain active repository of curricula that is made accessible and available on organizational servers.
- Continually seek to improve quality of program and ensure that it meets the needs of community youth by seeking out, maintaining, and developing opportunities for partnerships, events, projects, etc.
- Codify best practices and lessons learned throughout implementation and observation of programming.
- In collaboration with Senior Director of the Anti-Violence Program and AAFSC senior management, establish outcomes and indicators to assess program success, as well as measurement tools for such outcomes.
- In collaboration with Senior Director of the Anti-Violence Program and AAFSC senior management, continuously evaluate and refine curricula and activity plans to ensure high levels of successful outcomes for students attending AAFSC programs.
- Ensure all paperwork and documentation is completed in a timely manner.
Staff Support and Training
- Manage and delegate responsibilities involved in day-to-day operations to allow for efficient and streamlined programming.
- Communicate regularly with staff and/or interns on performance; review and evaluate interns and staff to make recommendation for changes as necessary.
- Provide youth program instruction and support in daily activities such as supervising a group of children and participating in activities and trips.
- Act as a thought leader with staff and/or interns and AAFSC senior management to identify strengths and gaps in programming, develop new programs, and improve existing programming.
- Manage training resources and develop new materials as needed.
- Provide regular coaching, training and support to program staff.
- Must be able to supervise groups of children and lead activities and trips.
- Research, design, and implement culturally-responsive and trauma-informed programming.
- Implement Healthy Relationships curriculum.
- Provide comprehensive one-on-one counseling sessions with youth and provide each student with referrals to needed services.
- Conduct group sessions or workshops on pertinent issues impacting participants engaging them in peer support to deal with social problems as a cohort.
- Monitor and document youth progress through individualized student plans and maintain individual case files for all youth in the program.
- Assist program participants in identifying their goals and appropriate steps to achieve them.
- Foster goals and interests of participants to encourage post-secondary and career exploration.
Data, Research & Evaluation
- Ensure attendance tracking and data entry meets contractual and AAFSC program requirements.
- Attention to detail, responsibility and dependability in data reporting to DYCD, DYCD Connect, and internal database platforms (e.g. Apricot).
- Assist in the administration of surveys, focus groups and other program assessments.
- Coordinate outreach, application and enrollment processes for MENar and COMPASS High.
- Ensure detailed documentation of student progress and assess student needs on a continual basis.
- Research and suggest improvements to programming in order to create culture of continuous improvement.
- Ensure all paperwork and documentation is completed in a timely manner.
- Attend regular meetings and special events as needed.
Ambassador & Champion
- Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:
- Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Development & Communications team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Development & Communications team aware of any opportunities, challenges, or updates.
- All team members are expected to support the Development and Communications team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
- Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.
Other Duties & Responsibilities
- Participate in internal and external meetings and trainings as assigned.
- Perform other duties assigned by Senior Director, Anti-Violence Program.
BACKGROUND & POSITION REQUIREMENTS:
A successful MENar Program Manager & COMPASS High Site Director at AAFSC is one that is both compassionate and objective. The candidate must be a good communicator and problem solver who is able to quickly respond to unforeseen challenges. In addition to these general skills and traits, AAFSC is looking for a candidate with the following skills:
- Bachelor’s degree from an accredited college or university required; degree in Social Work or Counseling preferred.
- At least 3 years of experience working directly with youth and their families/caregivers.
- Certified to perform CPR, first aid and crisis intervention, or willing to become certified.
- Computer skills in Microsoft Office suite and excellent writing skills are required.
- Proficiency in Arabic strongly preferred but not required, bilingual abilities preferred.
- Experience working with under-served students in urban schools, child welfare system, and/or community-based settings a plus.
- Exercises discretion regarding sensitive personal and legal information.
- Proven ability to work independently and meet deadlines.
- Passion for AAFSC’s mission and vision.
- Job contingent on pre-employment background check and fingerprint clearance.
- U.S. Work Authorization required.
Our full-time employees receive the following:
- 12 sick days
- 5 floating holidays
- 10 paid holidays
- 15 vacation days per year (up to 3 years); 20 vacation days per year after 3 years of employment
- After 3 months, eligible for health, dental, and vision insurance (individual is fully covered at 100%; additional family is covered by employee under or outside of plan)
- 403b Plan
- Commuter Benefits Plan
- Voluntary Aflac Coverage
HOW TO APPLY:
Please submit a resume, cover letter outlining your fit for this position, and a list of three references (not family members) to firstname.lastname@example.org.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply