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Anti-Violence Program Senior Case Manager & Advocate
EMPLOYMENT TYPE: Full-Time
LOCATION: Family Justice Centers (across NYC)
REPORTS TO: Senior Director, Anti-Violence Program
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.
The Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) operates the City’s five Family Justice Centers (FJCs), which provide comprehensive, multi-disciplinary and trauma-informed services for victims of intimate partner violence, sex trafficking and sexual assault. The Arab-American Family Support Center provides case management services, crisis intervention, advocacy, information, and referrals to victims of domestic violence at each Family Justice Center. As a member of AAFSC’s Anti-Violence Program Team, the Senior Case Manager and Advocate will provide crisis intervention and direct services to program clients at the Family Justice Center. He or she will be responsible for conducting safety assessments, crisis intervention, supportive counseling and safety planning with survivors, as well as referrals and advocacy on behalf of survivors. Finally, he or she will support with the supervision and coaching of Anti-Violence Program team members as assigned.
PRIMARY DUTIES & RESPONSIBILITIES:
- Conduct intake with clients to assess risk and determine service needs;
- Provide ongoing safety planning and survivor-centered case management;
- Engage in crisis intervention, including but not limited to service coordination with law enforcement, District Attorney offices, hospitals and other service providers;
- Provide criminal justice and family court information, advocacy/support (e.g. drafting Order of Protection petitions), and court accompaniment to victims/survivors;
- Provide information and filing-support regarding public assistance and other government entitlements, housing/shelter applications and transfers, Office of Victim Services compensation, lock replacement, short-term financial assistance, food pantries, and clothing donation centers;
- Assist clients in preparing OVS compensation claims applications and submit a minimum of 3 applications a month;
- Identify and provide referrals to outside therapeutic, legal, and other services as necessary;
- Maintain thorough case files, document client sessions and services provided, and maintain updated demographic reports for regular funder reports in a timely manner;
- Attend ongoing technical trainings, workshops, committees and lectures to ensure best-practice development and knowledge of current resources for clients;
- Perform data entry into a computerized record keeping system and maintain thorough and accurate case records and statistics;
- Assist in developing informational materials and presenting about domestic violence, gender-based violence and sexual assault dynamics, structural factors, and resources;
- Attend weekly individual and monthly group supervision meetings;
- Provide technical assistance, consultation, and opportunities for training new case managers;
- Support with supervision and coaching of AAFSC Case Managers, including:
- Weekly check-ins with assigned subordinate case manager(s)
- Assist in reviewing notes and OVS functional time-records
- Send reminders and follow-up on all necessary items
- Maintain AVP updated demographic reports in Apricot
- Participate in AAFSC meetings and attend meetings on behalf of AAFSC;
- Perform other duties assigned by Senior Director, Anti-Violence Program.
Ambassador & Champion
- Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:
- Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Development & Communications team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Development & Communications team aware of any opportunities, challenges, or updates.
- All team members are expected to support the Development and Communications team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
- Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.
BACKGROUND & POSITION REQUIREMENTS:
- BA/BS/BSW required in human service or a related field.
- Supervisory experience preferred and/or a minimum of 4 years of related experience.
- Fluency in spoken Arabic, Urdu, Hindi, or Bangla strongly preferred. Reading and writing proficiency is a plus.
- Relevant work experience with one or more of the following populations/issues preferred: domestic violence, assault, and/or torture survivors; trafficked persons; immigrants; refugees; social justice.
- Counseling, community organizing, and/or group work experience preferred, with understanding of impact of intersectional violence and trauma (sexual, political, structural).
- Excellent and culturally competent interpersonal skills, with preference for experience with/interest in Arab, Middle Eastern, Muslim, and/or South Asian communities.
- Experience and creativity in navigating medical, legal, and social service systems.
- Demonstrate ability to work under pressure in a calm and reassuring manner.
- Strong written communication and organizational skills; ability to manage multiple tasks
- U.S. Work Authorization required.
- All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, finger printing and State Central Registry clearance.
HOW TO APPLY:
Please submit a resume, cover letter outlining your fit for this position, and a list of three references (not family members) to firstname.lastname@example.org.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.