« Back to Employment Opportunities
Employment Type: Full-Time
Location: Brooklyn and Queens
Reports To: Director of Capacity Building and Community Support
Salary: $55,000 – $58,500 a year
The Senior Cultural Broker will be accountable for providing day-to-day support, leadership, and supporting quality case practice to the Preventive Services program and staff. The most successful candidate will be one who has strong administrative and management skills including strategic planning, resource allocation, and coordination of government agency requirements. He/she will be organized, professional, and detail oriented, will thrive under pressure, and be willing to work on multiple projects. A commitment to immigrant, refugee and low-income communities will also be essential for success in this role.
Primary Duties and Responsibilities
Staff Support and Training
- Provide guidance, support, and training for staff to ensure quality case practice and undertake case planning duties including:
- leading and training staff in Family Team Conferences (FTCs)
- ensuring maintenance of up-to-date progress notes and physical case files through regular internal audits
- Remain up-to-date on case history and progression of cases to be able to provide adequate coaching and supervision (as applicable) on casework practice.
- Lead on-boarding processes for PPRS staff; ensure quality on-boarding and training of new and existing case planners and case aides.
- Practice and encourage office norms (use of calendars, checking email, etc.)
- Submit closing packets as assigned.
- Attend ERCs and Child Safety Conferences
- As applicable, assign cases to Case Planners and Case Aides using PPRS databases.
- As applicable, facilitate communication between case planners and case aides through one-on-one supervision as well as scheduling and hosting monthly team meetings.
- Communicate regularly with staff and troubleshoot issues related to casework with the help of Program Directors.
- As applicable, review and approve FASP and Plan Amendment submissions, all supervisory documentation and case consultation.
- As assigned, provide weekly individual supervision to case planners and case aides.
- As assigned, write-up and upload monthly documentation of supervisory reviews. Ensure timely upload of reviews.
- Help ensure that program is in compliance with all case planning and supervisory documentation, including proper notation in the case management system—capturing prevention and intervention action steps.
- Lead internal audits to ensure quality services.
- Ensure that there is proper coverage whenever case planners are in the field/unavailable
- Manage case load as needed, especially cases above ratio limits.
- Ensure FTCs are being held within a timely manner (56 days before FASP due date/28 days after), as well as uploaded using proper coding.
- Review and ensure quality of case notes, FASP reports, etc.
- Ensure timely uploads of casework contacts, notes, FASP reports, etc. [all contacts must be added to Promis by the 5thof the following month]
- Review casework documents (legal documents, furniture requests, IC forms, etc.)
- Collaborate with the Director(s) of Preventive Services, Director of Quality Assurance, and the Director of Capacity Building and Community Supportto ensure program meets all city and state funding targets and benchmarks (for instance, safety assessments, case work contacts, family team conferences, preventive based funding targets, etc.).
- Ensure confidentiality requirements are observed and practiced
- Assist in intake component of the program: JHV, assessing, Advop cases, etc.
- Ensure quality casework practice, which includes safety and risk assessment of children and families and case progress.
Data, Evaluation, and External Relationships
- Ensure data entry meets contractual and AAFSC program requirements.
- Attention to detail, responsibility and dependability in data reporting to external and internal database platforms.
- Track and offer suggestions for improvements in key performance indicators for preventive services.
Ambassador and Champion
- Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:
- Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Development & Communications team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Development & Communications team aware of any opportunities, challenges, or updates.
- All team members are expected to support the Development and Communications team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
- Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.
Other Duties and Responsibilities
- Provide mentorship and support to Preventive Services team members.
- Step in to provide supervision if there is a gap between supervisors.
- Participate in AAFSC meetings and trainings.
- Conduct home visits as needed.
- Participate in interviews of potential new staff.
- Participate in external meetings and trainings as needed.
- Perform other duties assigned as necessary by Director.
Background and Position Requirements
A successful Senior Cultural Broker at AAFSC is one that is both compassionate and objective. The candidate must be a good communicator and problem solver who is able to quickly respond to unforeseen challenges. In addition to these general skills and traits, AAFSC is looking for a candidate with the following skills:
- Bachelor’s degree from an accredited college or university required; degree in Social Work or Counseling preferred.
- Previous management experience in Preventive Services highly preferred as well as knowledge of child welfare and ACS mandates.
- Ensure ethical casework practice is being done.
- Must have experience in using CONNECTIONS, PROMIS, Data Warehouse, and STARS.
- Knowledge of the Preventive Measurement Assessment System (PAMS) strongly preferred.
- Minimum of 4 years of experience in creating, implementing and measuring effectiveness of programs preferred.
- Bilingual language ability as well as experience working with immigrant, refugee and low-income communities is strongly preferred, including Arabic, Urdu, and/or Bengali language skills.
- Excellent writing, interpersonal, and organizational skills are required as well as competency in Microsoft Office Suite is required.
- Flexibility to work occasional evenings and weekends to manage crises, attend events, or meetings.
- Exercises discretion regarding sensitive personal and legal information.
- Job contingent on pre-employment background check and fingerprint clearance.
- U.S. Work Authorization is precondition of employment.
- 12 sick days
- 5 floating holidays
- 10 paid holidays
- 15 vacation days per year (up to third year of employment); 20 vacation days per year after 3 years of employment
- After 3 months, eligible for health, dental, and vision insurance (individual is fully covered at 100%; additional family is covered by employee under or outside of plan)
- 403b Plan
- Commuter Benefits Plan
- Voluntary Aflac Coverage
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Send your resume, cover letter, and 3 references to email@example.com.