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EMPLOYMENT TYPE: Full-Time
LOCATION: Brooklyn, NY or Queens, NY
REPORTS TO: Preventive Services Supervisor
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.
Preventive Services Case Aides provide support in our Brooklyn and Queens offices. The Case Aide’s responsibilities include performing administrative tasks, such as maintaining case files, updating referral information, and assisting with the upkeep of case records. The Case Aide is required to interact with clients and perform some direct case support. A commitment to immigrant, refugee, and low-income communities is essential for success in this role.
PRIMARY DUTIES & RESPONSIBILITIES:
- Maintain case files and record keeping in compliance with ACS standards, and all existing Federal, State and City laws (updating HIPPA and consent forms, documenting case work, printing progress notes and FASPs, and organizing documents).
- Maintain databases (Apricot, Promis, Connections, etc.) by entering relevant collateral contacts, ensuring quality of notes, uploading closing packets, and printing notes, supervisor reviews, facesheets, and forms.
- Proofread case notes.
- Compile and organize appropriate client intake paperwork, surveys, and forms (school records, medical records, certificates, etc.)
- As assigned by Supervisor, assist Case Planners by making collateral contacts, obtaining documentation for record-keeping, and support with the development and follow-up on case plans (as needed).
- Submit ACS support requests, including furniture requests, OPTA related services, investigative consultant services, clinical services, HCS requests, etc.)
- As assigned by Supervisor, assist with conducting required monthly contacts with clients, including home visits to assess the needs of the family and child or children. Evening hours may be warranted for some cases (as needed).
- Participate in case conferences (as needed)
Information & Referral
- Answer incoming phone calls to provide information and referral service activities including intake, assessment and referral.
- Provide excellent customer service.
- Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
- Submit all relevant information to Program Supervisor and/or Program Director.
- Input all data into Apricot as well as relevant government databases on a regular basis.
- Assist in maintaining an accurate and through database consisting of community resources.
- Provide written and verbal feedback to the supervisor on efforts & outcomes.
- Support with front-desk administrative duties (answering phone calls and directing to appropriate personnel) when coverage is needed.
- Prepare reports and paperwork for Preventive Services Supervisor and Director.
- Take notes during PPRS meetings.
Ambassador & Champion
- Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:
- Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Development & Communications team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Development & Communications team aware of any opportunities, challenges, or updates.
- All team members are expected to support the Development and Communications team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
- Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.
Other Duties and Responsibilities
- Participate in AAFSC meetings and internal and external trainings (mandated reporter, safety and risk, etc.).
- Assist in preparation for city and/or other agency audits.
- Perform other duties assigned by Preventive Services Supervisor and Director.
BACKGROUND & POSITION REQUIREMENTS:
- High School Diploma required; Bachelor’s degree preferred.
- Two years of experience in child welfare and family services preferred.
- Strong writing and communication skills required.
- Excellent organizational, time-management, follow-up, and administrative skills with attention to detail.
- Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment.
- Bilingual fluency in English as well as one of the following languages is a plus: Arabic, Urdu, Bangla/Bengali, or another language.
HOW TO APPLY:
Please submit a resume, cover letter outlining your fit for this position, and a list of three references (not family members) to firstname.lastname@example.org.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.