Employment Opportunity

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Director of Capacity Building and Organizational Learning

REPORTS TO: Chief Operating Officer
SALARY: $58,500-$62,000


The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.


The Director of Capacity Building and Organizational Learning is accountable for providing strategic leadership, systems-change management, monitoring & evaluation, and supervision for our technical assistance, internal & external training, as well as data and evaluation initiatives, in addition to support for related cross-programmatic initiatives.

A successful person in this position has a strong background in systems-change, monitoring and evaluation, research, and developing and implementing standard operating procedures at a programmatic and organizational level. A background in brokering new relationships and
maintaining positive existing relationships with external audiences is a plus. He or she will also have administrative and management skills including strategic planning, resource allocation, and coordination of programming & service delivery to meet participant/client needs and funder expectations. A successful person in this role will be organized, have high attention to detail and will have the capacity to thrive under pressure while working on multiple projects. A commitment to immigrant, refugee and low-income communities is essential for success in this role.


Quality Assurance, Quality Improvement and Quality Control

Strategy and Planning

Team Leadership

Technical Assistance and Training

Ambassador & Champion

Collaborations & Partnerships

Analysis & Decision-Making

Program Management

Grants & Contract Management

Other Duties & Responsibilities





Please submit a resume, cover letter outlining your fit for this position, and a list of three references (not family members) to hiring@aafscny.org.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.