Employment Opportunity

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Quality Assurance and Improvement Specialist

REPORTS TO: Director of Capacity Building and Organizational Learning
SALARY: $52,000-$60,000


The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.


The Quality Assurance and Improvement Specialist will be an arm of the Preventive Services
program and is expected to partner with the Preventive program staff, leadership team, and
Capacity Building and Organizational Learning team. The Specialist oversees all quality
improvement, quality assurance and quality control activities for the Preventive Services
department, including developing the strategic vision for these core functions, developing and
implementing processes & procedures related to those core functions, and providing staff support, training & oversight. He or she will also support all aspects of managing internal and external database systems for the Preventive Services program, including staff account management, system troubleshooting and revisions, and quality assurance and control.

A successful person in this role will be organized, have high attention to detail, and have the
capacity to thrive under pressure while working on multiple projects. The Specialist will also have a strong background in systems-change, monitoring and evaluation, and developing and
implementing standard operating procedures. He or she will maintain confidentiality and act with the utmost discretion to support AAFSC’s priority areas as well as act as an ambassador & champion of AAFSC. A commitment to immigrant, refugee and low-income communities is essential for this role.


Quality Assurance and Quality Control

Quality Improvement

Staff Support & Training

Data Evaluation

Team Leadership

Ambassador & Champion

Other Duties & Responsibilities



Please submit a resume, cover letter outlining your fit for this position, and a list of three references (not family members) to hiring@aafscny.org.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.